Tutorial Call AUS – Theresa Case (2 March 2018)

Highlights of the call included:
* To pursue or not to pursue – how to handle it when a family leaves the studio very abruptly
* Talking to ourselves (positive speech) instead of listening to ourselves (negative speech)
* Being okay with playing our “B” game
* Using that “red pen” to block in non-negotiable time for working ON the business (and on Diamond Projects!)
* Coming up with ideas for your Customer Care policies

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